Pilly Privacy Policy

Pilly is committed to providing our customers with exceptional service. Using the Pilly app and/or our services and/or our related websites and subdomains (collectively, the “App”) involves the collection, use and disclosure of certain personal information about you. Protecting your personal information is one of our highest priorities. By using the App, you are expressly acknowledging that you have read, understand, and agree to the terms of this privacy policy (the “Policy”).

Pilly reserves the right to change, modify, add or remove portions of the Policy at any time for any reason. Such changes shall be effective immediately upon posting. You acknowledge by accessing the App after we have posted changes to the Policy that you are agreeing to the Policy as modified.

What Information We Collect

In order to submit a prescription order through the App, you must provide certain personal and medical information about yourself or those for whom you are authorized to present prescriptions (the “Customer”). You may voluntarily submit, and hereby authorize Pilly, its employees, agents and others operating on its behalf, to use and/or disclose personal and health-related information about the Customer, including, without limitation, the Customer’s name, age, gender, mobile number, email address, delivery address, image of the health insurance card, image of the prescription and other information you provide through the App that is either requested by Pilly or volunteered by you (“Personal Information”).

We may also collect certain non-personally identifiable information, such as the number and frequency of users of the App, device IDs, location data, and other information relating to user interaction with the App. We may use such data to record and analyze usage information and otherwise to improve the App. We may also share such non-personally identifying information with our related entities, affiliates, contractors, licensees, agents and partners.

How We Use Your Information

Pilly shares Personal Information with licensed pharmacies (“Pharmacies”) in order to fill and deliver orders placed through the App. The Pharmacies use Personal Information submitted by Pilly to process and fill your prescribed medication in accordance with the policies and procedures of each such Pharmacy, and such use of Personal Information by the Pharmacies may not be under the control of Pilly. Pilly hereby disclaims, and you hereby agree to indemnify and save harmless Pilly from, any and all liability for any type of damages including, but not limited to, indirect, incidental, consequential or special damages, or losses of expenses, for the actions and customer information practices of any of the Pharmacies.

We do not share your Personal Information with other organizations or individuals without your consent unless:

  • it is necessary to fulfill your order or provide services to you;
  • it is required or authorized by law; or
  • it will prevent or lessen a serious and imminent threat to somebody’s health or safety.
Pilly may use “cookies” to customize the content and offerings on our website, accessible at Pilly.ca (the “Website”) and to help you navigate the Website. "Cookies" are small pieces of data sent to your computer or mobile device from our web server and stored on your computer's or mobile device’s hard drive. The data identifies you as a unique user and facilitates your ongoing access to and use of the Website. Cookies may be used by us to, among other things, recognize repeat visitors, frequency of visitor use and to track information and usage behavior. By tracking user trends and patterns of how people search, we can better understand our user base. This helps us deliver better information and services, improve the content and administration of our Website, facilitate use of our Website by visitors and generally enhance your online experience when you visit our Website.

We may use "cookie" technology only to compile aggregate data about your visits to our Website and not to obtain personal information. We may use this information to collect demographic information and develop statistics about our user base. You may configure your mobile device or browser to accept or reject cookies Please be aware, however, that refusing cookies can affect the performance of web sites and may cause some parts of our Website to not function properly.

Personal Information may be stored locally on your mobile device and may be transmitted across our servers in Ontario. The transmission of information over wireless and wired networks is not inherently secure. We encrypt data transmitted through the App using SSL technology to help protect the Personal Information. The only Pilly representatives, agents or employees allowed to access Personal Information are those who are authorized by Pilly to do so and/or access such Personal Information in order to ensure that the orders placed through the App are transmitted to a Pharmacy, and filled and delivered to you in a timely and efficient manner.